Treating patients might be the main goal when you set up your medical practice but any health professional will tell you that seeing patients and offering advice is only a part of your job. Like any other business, medical practices must also ensure that they are profitable and as efficient as possible.
With a myriad of things to consider, from attracting clients using SEO to reducing the amount of time wasted through missed appointments, identifying the best places to make your practice more efficient can be tough. Start by sitting down and working through the whole process, both from your perspective and your patients’. This will give you a good idea of where to start making tweaks and changes.
Here are a few other ideas.
Get Your IT Sorted
Every business is reliant on having decent IT services and the health industries are no different. You need to have a system that allows the right people the right level of access, complies with regulation and ensures all patient’s privacy. You also need to make sure the system is large enough to cope with the volume of traffic you anticipate. The more you think about it, the more you need but you can find more details online.
IT should be smoothing the way for your customers to make appointments, for your reception staff to take their details and for you to be able to read through their file. If you find yourself complaining about the state of your IT system, it must be the first thing you upgrade.
Provide Training Opportunities
One of the things that often holds people back is not being able to do a particular task when someone is away from their desk or out of the office. This isn’t an option in a medical practice!
While you may not want to train your receptionist on surgery, it is a smart move to make sure all your staff know how to check patients in and sign them out. Everyone should be able to complete all the most basic tasks. Providing plenty of opportunities for your staff to upgrade their skills and learn something new in a safe environment is also crucial and will boost the value of every employee too.
Automate as Much as Possible
Automated systems save time and reduce the number of mundane tasks your employees have to cope with. This means that your business will be cheaper to run and more efficient too. Furthermore, automated systems won’t forget to do things like send out reminders after a week.
Setting up a more complex automated system can also be really useful. For example, you might automate an email reminder to go to a particular patient and simultaneously print a label for a sample they are required to bring in to post.
Efficiency is really important no matter what your industry is but in a medical practice, every second counts. The more you can do to improve your efficiency, the better you will be able to treat and help your patients. And that’s what it’s all about.